Frequently Asked Questions

You can file a claim through Seller Central by following these steps:

• Go to the “Reports” tab and select “FBA Inventory Adjustments.”
• Identify the discrepancy you want to be reimbursed for.
• Click on the “Request Reimbursement” button next to the relevant item.
• Provide a clear description of the issue and upload any supporting documentation.
• Submit your claim and wait for Amazon’s response.

While Refundget can help maximize your recoveries, you can also submit claims directly through Seller Central. However, navigating the process can be complex and time-consuming. We recommend considering the following:

• Understanding Amazon’s Reimbursement Policies: Familiarize yourself with the specific criteria for different types of reimbursements.
• Gathering Detailed Documentation: Compile clear and concise evidence to support your claim, such as photos and order details.
• Effective Communication: Clearly and professionally communicate your case to Amazon representatives.

Refundget helps recover reimbursements for:

• Lost inventory
• Damaged inventory
• Incorrect inventory adjustments
• Removal order fees (in certain situations)

Our team of experts reviews your seller account data to identify potential FBA reimbursement opportunities. We then handle the entire claim process, ensuring accurate documentation and communication with Amazon on your behalf.

An Amazon Reimbursement Service helps sellers recover money for lost, damaged, or incorrectly fulfilled inventory stored by Amazon’s FBA program.